Terms and Conditions

Cancellation Policy

Any reservation cancellation made up to fourteen days before the scheduled day of arrival is free. In the event of a cancellation made after these details or if the customer does not show up on the scheduled day for check-in, the Hotel reserves the right not to refund the amount charged.

In case of cancellation, if you paid all or part of the booking online, this amount will be refunded after deducting the cancellation fees (except for non-refundable offers).

Return Policy

Quinta do Vallado recognizes to all its clients the right to terminate the contracts they conclude, allowing them to return, within a period of 14 (fourteen) days, the products purchased under the terms of the Portuguese legal regime for remote and off premises contracts (Decree Law No. 24/2014, of February 14th, amended by Law No. 47/2014, of July 28th, and Decree-Law No. 78/2018 of October 15th).
We are committed to providing high quality wines and your complete satisfaction is our goal. The entire process, from the production of the wine itself to its respective distribution, is minutely controlled, ensuring that all our wines are presented and consumed in excellent conditions.

Conditions

In order to exercise his/her right of free resolution, the client must communicate to Quinta do Vallado its decision to terminate the contract, by sending the «Free resolution» template contained in part B of the annex to Decree-Law no. 24/2014, of February 14th, in the current wording resulting from the aforementioned laws, or through any other unequivocal statement of termination of the contract, sent with acknowledgement of receipt, to the email address geral@quintadovallado.com, indicating the order number or the accompanying document.
In the event of contract termination, the client is obliged to return the products, in perfect condition and accompanied by the invoice, no later than 14 days from the day on which he informed Quinta do Vallado of the free termination of the contract, bearing all returning costs.
In the event of contract termination, the client shall be reimbursed all payments made, including delivery costs (excluding additional costs resulting from the possible choice of a shipping method other than the least onerous standard shipping method offered by Quinta do Vallado) no later than 14 days from the date of reception by Quinta Vallado of the termination notice, and the refund will be allowed to be withheld until the products are received or until the client presents proof of return of the products.
The return of products is only allowed and, therefore, the payments made by the client will only be refunded, if the products are returned by the client in good condition and with complete and closed original packaging, as well as any accessories or promotional offers that have been sent with the products.
The return of defective products and wrong shipments will be accepted, and Quinta do Vallado will be responsible for the shipping and collection costs, if the client notifies this circumstance within 14 (fourteen) days from the date of reception of the product, and such circumstances are confirmed by the Quinta do Vallado staff.
Quinta do Vallado will not accept the return of products after use or opening, or if they have been altered or modified, as well as in other applicable situations set out in article 17 of Decree-Law No. 24/2014, in the current wording resulting from the abovementioned laws.
Quinta do Vallado will not be liable for deficiencies arising from the incorrect use, negligence, poor storage conditions or causes of force majeure.

Conditions of Use

The Site is made available free of charge to the user's personal use, subject to these Terms and Conditions. Use of the Website constitutes acceptance of these Terms and Conditions. Use of the Website implies the obligation of the user to be of age (age Minimum of 18 years) and conclude contracts binding power. You will be financially responsible for any use of the Site itself. The user can only use the Site to make legitimate reservations or purchases. It is not permitted to use the Site to make any reservations false, fraudulent or speculative reservation or any reservation in function of an expected demand; it is not permited to disclose or transmit any materials in nature unlawful, threatening, defamatory, libelous, defamatory, obscene, indecent, inflammatory, pornographic or any material or information that could constitute or encourage conduct regarded as criminal offenses that jeopardize civil liability, or that violate any law, or for any other purpose unlawful or prohibited by these Terms and Conditions. We reserve the right, at any time and without notice, stop or limit your access to all or part of the Site.

Casa do Rio Wine Hotel only accepts children over 12 yeras old, except on an exclusive basis.

Privacy Policy

If you make your record or provide your personal information through the Site, it must ensure that the information provided on registration or at any other time are correct and complete. The user undertakes to immediately notify any necessary changes to the information provided at time of registration. Quinta do Vallado guarantees the total confidentiality of the personal data provided through secure server and under the law in force.

Rights as Seller

Quinta do Vallado reserves the right, at its discretion, to make any changes in any part of the Site. As a result of its policy of updating, Quinta do Vallado may wish to change these Terms and Conditions (including those related with use of the content). In case of modification of the Terms and Conditions at Quinta do Vallado notify the user indicating the beginning of these Terms and Conditions to date its last update.

Rights as Buyer

If you use the Online Booking System available at Quinta do Vallado website, the terms and conditions relating to the availability, pricing and cancellations apply to every room price indicated and the user should carefully read the details provided in relation to the rate charged before completing the booking process. Any special needs should be provided at time of reservation and the response to these, however, are not guaranteed. Once confirmed the availability of the competing rate on the Internet, and subject to room availability, Quinta do Vallado agrees to apply the same rate to the reserve, with additional discount of 5% of the room rate for the duration of the entire stay as reserved. Quinta do Vallado guarantees the total confidentiality of the personal data provided through secure server and under the law in force.